SLeepdepD

Tag: axence free nettools

Comcast Connectivity Issues Resolved

by on Dec.17, 2008, under Technology

Scap from Axence Free NetTools

Scap from Axence Free NetTools

I went to Comcast today and exchanged my cable modem for a new one, as recommended by the “customer account executive” I talked to yesterday.  Instead of the Motorola SurfBoard I had before, I now have a RCA DCM425 to play with.

After spending a half hour on the phone with another “customer account executive” to get my new cable modem working, it looks like my connectivity issues are resolved.

1 Comment :, , more...

Comcast Intermittent Connectivity Issues

by on Dec.15, 2008, under Technology

Scap from Axence Free NetTools

Scap from Axence Free NetTools

I’ve been experiencing some …<timeout><timeout><timeout><55ms><52ms>… intermittent connectivity issues for the last few days.  I just called Comcast about it and a surprisingly helpful and articulate “customer account executive” suggested it may be that my 3+ year old cable modem is going out.  I figured stopping in at my local Comcast for a replacement is worth a try.

Out of the experience (and thanks to Lifehacker.com) I have learned about Axence Free NetTools which is a awesome suite of tools for obsessing over your bandwidth and QoS.

UPDATE (2006-12-17 12:09 AM): Looks like a replacement cable modem fixed the problem.

6 Comments :, , , more...