SLeepdepD

HP Mini 1000: “Does it come with a restore CD?”

by on Feb.08, 2009, under Technology

I’m thinking about buying an HP Mini 1000, but have a few questions about them before I decide.  I decided to e-mail HP; here’s my question and their response.

Me to HP:

I’m considering purchase of the HP Mini 1000 with the Linux based OS. I know the computer doesn’t have a CD-ROM drive, but does the computer come with a restore CD I can load onto a flash drive to restore the Mini back to factory?

HP to Me:

Hello SLeepdepD,

Thank you for contacting HP Total Care.

I understand from your mail that you want information on creating a restore disk for your unit.

SLeepdepD, I really appreciate your interest, there is not restore disk that comes alsong but you can download the files online.

This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.

For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare

Sincerely,
Steve
HP Total Care

Me to HP:

Thanks for such a prompt response.

Just to confirm, the restore files are available for download online and will contain instructions for loading them to flash drive to restore on the HP Mini?

- SLeepdepD

HP to Me:

Hello SLeepdepD,

Thank you for replying back to us.

SLeepdepD, I regret to inform that we do not have enough information regarding the restoring the files on your notebook. Hence, I request you to contact the regional phone support and they will help you in this regard.

For your convenience, I am providing you the phone support number below:

Phone support number:  +1 800 633-3600
1-800-474-6836

Hope, the information provided will be helpful to you. If you need further queries, please revert back to us and we will be happy to assist you.

Regards,

Philip
HP Total Care

:,

3 Comments for this entry

  • kewlhunter

    Hi SLeepdepD
    I use the Asus EEE 1000H netbook and absolutely love it. I was able to restore mine without a disc, from a hidden partition, though it does come with disc. I was originally going to buy an external drive but ended up just mapping the drive of my desktop, over my home network. I can now place a disc in the desktop drive and then run it from network(wirelessly[802.11N]). Look I’m an Asus fanboy but I do sell computers for a living and can highly recommend the Asus model
    cheers
    The Kewl Hunter

  • Robin

    I downloaded an image writer software from HP, run it(the restore files were downloaded automaticaly), and was able to write the restore files to a 4GB flash drive. I the restore the OS from the flash drive without a problem. I now keep the drive as a dedicated restore media, just in case.

  • chiqui

    the reply e-mails are very call center type. i worked before in a call center and the template we were using back there are very much similar with the e-mails they had sent you. hehehe

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